Basic difference between quality and right quality

Q: What is the basic difference between quality and right quality?

The basic difference between "quality" and "right quality" lies in the context in which the terms are used. Here's a basic explanation of each:

Quality:

• ·      Quality is the degree of excellence of a product, service, process, or outcome.
•   It is subjective and varies based on context and stakeholders.
•   Quality means meeting or exceeding established standards and customer expectations by eliminating defects and errors.

For instance, Product quality can be evaluated based on craftsmanship, functionality, materials, and user experience. Service quality can be evaluated based on responsiveness, accuracy, timeliness, and professionalism.

Right quality:

"Right quality" means delivering quality that aligns with customer requirements and the specific use case, considering factors such as cost and time. It balances quality standards with other aspects of a project or product.

For instance, "Right quality" varies by industry. In healthcare, it means tailoring treatments to patients. In manufacturing, it means meeting customer needs and regulations.